Telehealth Consultations
Telehealth is having a consultation with a healthcare provider by phone or video call.
Telehealth is having a consultation with a healthcare provider by phone or video call.
You can make a Telehealth appointment where the doctor will ring you on the phone or initiate a video consultation and see to your needs. Telehealth and face-to-face appointments are treated as the same hence the same bookings, fees and cancellation policy apply.
For some things such immunisations, wound care, pap smears and procedures you will need a face-to-face appointment – It is very important that you call the practice before you come to reception. Help us reduce the spread of infection, do not turn up to the practice without an appointment as we need to follow safe protocol and give you appropriate information. Please inform us if you have any flu-like symptoms such as a fever, sore throat, cough, shortness of breath prior to attending if you have a face-to-face appointment (even if seems like hay fever or asthma).
1. Please make sure your details are up to date on our system, especially your contact phone number and email address.
2. For Telephone consultations, please make sure you phone is adequately charged and not on silent. If it is a little bit after your scheduled appointment time, you don’t need to call us, please be patient with us as we will call you shortly. For over-the-phone consultations, doctor will call you within 1 hour of your appointment time. If you feel a doctor may need to examine you please arrive at the practice in anticipation this way you are already here and can be called straight in to save time.
3. For Video consultations, please make sure you phone or device is adequately charged and not on silent. We will send you a link directly via SMS or email. Please click on the link and run a “Precall Test” prior to your appointment time (instructions below). If you feel a doctor may need to examine you please arrive at the practice in anticipation this way you are already here and can be called straight in to save time.
4. For in-person or face-to-face appointments please answer triaging questions truthfully and follow instructions given by reception staff
5. We can now send you your prescription via E-Tokens directly to your mobile
6. If you need to cancel or reschedule your appointment, we require minimum of 2 hours notice so we can give your appointment to someone else. DNA policy applies.
* conditions apply.
Patient will receive notification from HDA: “Please tap on the link below to start a Video Call with your health service provider at the time of your appointment. https://videocall.direct/caseygatemedicalcentre”
Please click on the link sent, then click on “Run a Test Call” which is near “Start video call” button. The layout of where the button appear varies depending on the device you’re using. You will only need to do this once, subsequent consultations are as simple as clicking a button.
A separate page will open explaining what the Precall Test does then click on START TEST button. Allow all permissions for camera and microphone. When test is complete this window need to be closed.
At the time of your consultation you can then click on “START A VIDEO CALL” button which will bring you into our digital waiting room ready for the doctors to initiate the video call.
Please read “What does this test do?” then “START TEST”
Return to previous screen.
Click on “Start video call”
Please note: ALL ONLINE BOOKINGS will be treated as Telehealth consultation bookings only. You can book online anytime and if you wish to change it to a face-to-face appointment please call 87865955.
If the matter is urgent please let reception staff know the general nature of the urgency so that your call can be dealt with appropriately.
Although most problems are best dealt with in consultation (in person or over-the-phone), a doctor on duty will be available during normal surgery hours for emergency advice. Out staff are experienced in helping you decide whether the matter requires an appointment, urgent advice or a return phone call from your doctor. For non urgent advice, patients are asked to make a Telehealth appointment or see their doctor in person.
Please note the doctors will not be able to take non urgent phone calls from a patient during consultations. It is important to keep interruptions to a minimum. Please provide best contact number so a nurse or doctor can return your call as soon as they are able to do so
or attend the Emergency Department of your nearest hospital