In an effort to continually improve and provide the best service, we encourage patients to give feedback. If you think we are doing a fantastic job, or if you are unhappy about any aspect of the care you receive from this practice we are keen to know about it. Please feel free to talk to the practice manager about any problems you have with the service we provide.
You may want to leave a letter at reception for the attention of practice manager, or use our feedback form and drop in the suggestions box at reception. Alternatively you may prefer to email us at firstname.lastname@example.org
We believe that problems are best dealt within the practice. Indeed, we want to know if you are concerned about any aspect of our service. We will try our best to resolve any issues and obtain the best outcome. However, if the problem cannot be resolved to your satisfaction at the clinic, you may prefer to contact the Victorian Government centre that handles complaints. The address is:
Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, VIC 3000.
Telephone: (03) 8601 5200 or 1300 582 113
Fax: (03) 8601 5219