Patient Information

Thank you for choosing Casey Gate Medical Centre for your healthcare needs.

We require ALL NEW patients to complete a New Patient Registration Form and provide ID prior to your booked appointment. You will need to arrive 15 minutes prior to your scheduled appointment time (if coming into the practice) for registration at the clinic. Please ensure you have ID, valid Medicare card, and any Pension, DVA, or Health Care card with you at the time of registration.

ONLINE FORM: Click on “New Patient Registration Form (Online)” link below and follow all the prompts. You will be asked to bring in your Medicare card or email a photo admin@caseygatemc.com.au

PRINT FORM: The printed version on this form is also available to you which can be filled and returned with copy of Medicare Card to admin@caseygatemc.com.au or fax to (03) 8786 5977.

Please note: We can only bulk bill if you have a valid Medicare card and we are able to identify you at the time of your consultation. In the absence of a Medicare card, or if you chose to remain anonymous, consultation fees will be charged to you, payable on the day. For private telehealth consultations payment via credit card prior to consultation.

Fees and Billings

CGMC is a Bulk Billing clinic, with no out of pocket expenses for standard consultations for current Medicare card holders. Patients without a valid Medicare cards will incur consultation fees – you will be advised at time of check-in or consultation.

Fees may be charged in some instances for certain procedures and administrative requests and you will be advised at time of booking or consultation. Fees are due and payable at the time of consultation. We accept cash, credit card and EFTPOS payments.

If you are experiencing financial difficulties, please speak to your doctor at the time of your consultation.

Appointments

Standard appointments are 10-15 minute duration. Appointments can be conveniently booked online, in person, or over the phone.

Consultations are generally by appointment only. Although we can cater for walk-in patients, please note that priority will be given to Emergencies and patients with pre-booked appointment. During COVID-19 please understand EVERYONE arriving to the practice must be triaged by reception staff prior to arrival for your safety and the safety of our team. Most of our appointment will be Telehealth where your doctor will conveniently call you and discuss all your needs over the phone. Where a face-to-face appointment is necessary your doctor will advise.

If you have multiple health concerns or feel you need an extra long consultation, we are here to help –please let us know you require a longer appointment so we can schedule appropriately for you in order to minimise extended wait times or delays.

Longer consultation is required for:

• New patients to the practice
• First antenatal visit (Mother and baby)
• Travel health,
• Mental health care plans,
• Insurance medicals,
• Pre-employment medicals,
• Female health checks (including Pap Tests)
• Procedures
• Refugee health check

All standard consultations are Bulk Billed. Non-standard consultations and certain procedures like IUD removals, dressing changes using particular dressings, flu shots etc. may attract an out of pocket expense. Reception staff will inform you prior if this applies to you.

Following services may be classified as non standard doctor visits:

• Suturing of wound
• Hormone implant insertion/removal
• Insurance and commercial forms
• Centrelink and other forms may be privately billed at discretion of doctor. There is no Medicare rebates for visits not related to an illness
• Pre-employment and Driving medical assessments
• Cosmetic consultations and treatments are generally not covered by Medicare
• Ingrown toenail removal
• Excisions