Welcome to Casey Gate Medical Centre

Please don’t delay the care you need. We offer Telehealth and in-person consultation with your doctor

We encourage everyone in our community to continue consulting their doctor or nurse for the usual health issues or new physical or mental health problems during this pandemic.  It is also very important that parents continue their children’s routine immunisations and for pregnant women or new mothers to contact the surgery if they are worried about their own or their child’s health.

We have put in place a number of changes to help improve our patients’ safety and ensure that we do our part to ensure Australia can combat this health crisis as quickly as possible. We have escalated our already stringent hygiene routines and are still here to treat you. Additionally, we are able to offer bulk-billed Telehealth Consultations to our patients (conditions apply). New patients please speak to receptionist for further information.

For prescriptions, certificates, referrals and expert advice please feel free to make an appointment where your doctor will be able to consult with you on video or over the phone and see to your needs from the comfort of your own home/work (conditions apply). While under Covid19-restrictions, our doctors prefer to discuss all your concerns via Telehealth first and they will confirm with you if they need to see you in person as well.

For some things such immunisations, wound care, pap smears and procedures you will need a face-to-face appointment. It is still safe to attend the clinic in person, however there are a number of precautions we need to take. It is very important that you call the practice before you come to reception. Please inform us if you have any flu-like symptoms such as a fever, sore throat, cough, shortness of breath prior to attending if you have a face-to-face appointment. Masks and Check-in required in the practice.

If you do need to come into the clinic for any reason please call ahead first as we are screening each person coming into the clinic. Call 87865955 and speak to reception staff who will guide you through the process.

You can help us provide better service to you:

1. Please make sure your details are up to date on our system, especially your contact phone number and email address.
2. For Video consultations, we will send you a link directly via SMS or email. Please click on the link and run a “Precall Test” prior to your appointment time.
3. For Telephone consultations please make sure you phone is not on silent and adequately charged. If it is a little bit after your scheduled appointment time, you don’t need to call us, please be patient with us as we will call you shortly. Doctor will call you within 1 hour of your appointment time.
4. For in-person or face-to-face appointments please answer triaging questions truthfully and follow instructions given by reception staff
5. We can now send you your prescription via E-Tokens directly to your mobile
6. If you need to cancel or reschedule your appointment, we require 2 hours notice so we can give your appointment to someone else. DNA policy applies.

Please note: ALL ONLINE BOOKINGS will be treated as Telehealth consultation bookings only. You can book online anytime and if you wish to change it to a face-to-face appointment please call 87865955.